See it Safely

We have been ‘See It Safely’ approved

We have been granted the use of Society of London Theatre & UK Theatre’s See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. On this page you can find out more about the measures we have been putting in place ready for your visit, and what you will need to know beforehand.

Purchasing Tickets

Purchase your tickets
Tickets can be purchased online, over the phone and at the Box Office. Seats are selected from a socially distanced plan with groupings of 2, 3 & 4 available online. Groups of 5 & 6 must book their seats at the Box Office or over the phone. We suggest you choose to receive an e-ticket, however tickets can be posted to customers when required.

Purchase your refreshments
We recommend pre-ordering your arrival and interval refreshments when purchasing tickets, these will be brought to your seat.

Refunds and exchanges
More information here.

Before you visit

Check your health
If your temperature is higher than 37.8°c, you have a new continuous cough, or you are experiencing any Covid-19 symptoms, you should stay at home.

Consider your travel options
Consider your travel options and use a car, motorcycle, bicycle or walk to the theatre where possible, in accordance with the current UK Government guidance.

Pack your face covering
During your visit we are asking you to wear a face covering at all times, except when eating and drinking. Children under 11 are exempt from wearing face coverings. Those exempt from wearing face coverings for medical reasons are encouraged to wear the recommended lanyard.

Ticket check
Please check your confirmation email or ticket for your arrival time as we are staggering entrance times to minimise queueing.

When you arrive

Join the queue
On arrival at the venue please join the queue, ensuring you maintain a safe distance from others (guided by floor markings). Our staff will be on hand to assist you.

Test & Trace
If you have a smart phone, please download the NHS Test & Trace app and scan the QR codes located in the foyer when you arrive to help speed up entry. Only one member of your party needs to scan in.

We are asking you to bring minimal belongings as we won’t be able to offer a cloakroom service at this time.

Sanitise station
Please sanitise your hands when you enter or exit the venue.

Wear your face covering
Please wear your face covering when you enter the building. If you are exempt from wearing a face covering (for medical reasons) please let our staff know when you arrive.

Temperature check
We’ll carry out temperature checks using our thermal imaging camera. Only one person can be assessed at any one time, so please wait to be called forward.

Ticket check
Once you have passed the temperature check, your ticket will then be checked and your party will be directed to their seats by our helpful staff.

During your visit

Keeping your distance
During your visit please ensure you maintain a safe distance from others using the floor marking guides for reference.

Follow the routes
When moving around the theatre, please follow the clearly marked one-way routes to help maintain safe distancing. We’ve installed easy to follow floor markings and signage to assist you.

Wear your face covering
Whilst in the theatre, you must wear a face covering throughout your visit, except when eating and drinking.

In-seat service
To minimise queuing and physical contact we are offering in-seat ordering and delivery service.

Contactless payments and collections
We’ve installed protective screens and introduced payment technology to allow for contactless purchases at our retail outlets. Look out for designated pick up points where you can collect online orders. Please prioritise using contactless payment, however we also accept cash.

Wash your hands
Please wash your hands before and after using toilet facilities and sanitise your hands regularly using the products provided.

Enhanced cleaning
Rest assured, as always, the theatre is professionally cleaned and disinfected before each performance. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

Our team are here to help
Our staff will be on hand during your visit to provide guidance around the theatre. If you have any questions or feedback on your experience, don’t hesitate to chat to one of them.

When you are leaving

Follow directions
At the end of the performance please follow staff directions. You will be asked to exit in small groups and via specific doors.