See it Safely

Information updated 01.04.2022

We have been ‘See It Safely’ approved

We have been granted the use of Society of London Theatre & UK Theatre’s See It Safely mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. On this page you can find out about the measures we put in place ready for your visit, and what you need to know beforehand.

You do not need a ‘vaccine passport’ to attend performances at The Atkinson. We encourage you to wear a face covering during your visit, except when eating and drinking. If you require a face covering, please let our staff know, we will be happy to provide you with one.

Your guide to a safe and enjoyable theatre experience at The Atkinson

Before you visit

COVID symptoms – If you or someone in your household is experiencing COVID symptoms you must not attend performances at The Atkinson. Tickets can be exchanged for shows within a 6 month period. Proof of a positive COVID test result (PCR or lateral flow) must be emailed to the Box Office before the start of the performance. (Read our refund policy in full here.)

Pack your face covering – We encourage you to wear a face covering when visiting The Atkinson, except when eating and drinking in the café or Theatre.

Ticket check – Check your confirmation email or ticket for your arrival time, please also check your email correspondence for updates.

When you arrive

Cloakroom – We are asking you to bring minimal belongings as we won’t be able to offer a cloakroom service at this time.

Sanitise station – Hand sanitiser is available for you sanitise your hands when you enter or exit the venue.

Wear your face covering – We are recommending that you wear your face covering when you enter the building. If you require a face covering, please let our staff know. We will be happy to provide you with one.

Ticket check – Your ticket will be checked on entry, on your phone or printed ticket, and your party will be directed to their seats by our helpful staff.

During your visit

Keeping your distance – Where possible during your visit please respect other visitors by maintaining a safe distance.

Wear your face covering – Whilst in the theatre, we recommend that you wear a face covering throughout your visit, except when eating and drinking.

Contactless payments and collections – We’ve installed protective screens and introduced payment technology to allow for contactless purchases at our retail outlets. Look out for designated pick up points where you can collect online orders. We are also accepting cash.

Wash your hands – Please wash your hands before and after using toilet facilities and sanitise your hands regularly using the products provided.

Enhanced cleaning – Rest assured, as always, the theatre is professionally cleaned and disinfected every day. Common contact surfaces and toilet facilities are regularly sanitised by our on-site cleaning team.

Our team are here to help – Our staff will be on hand during your visit to provide guidance around the theatre.

When you are leaving

Follow directions – At the end of the performance please follow staff directions.