Practical Information

How to get here

For further information on the best ways to come and see us and for the practical details you will need for your visit, please click here.


The building itself is fully accessible for buggies and little legs, with lifts and rails throughout. We have toilets are on all floors, baby changing facilities on the ground floor as well as full adult changing facilities on the first floor. For more information about accessibility in and around The Atkinson, please click here.


Family Ticket
Our family ticket offers good value for money and varies depending on specific event. A family ticket is available for four people, minimum of 1 adult. Even for larger families the family ticket purchased with other children’s tickets still provides excellent value for money.

Available to Senior Citizens (Age 60+), full time students, registered unemployed, carers and children under 16. Proof of status is required.

Group Booking
Applies to selected shows when tickets to the same event are purchased at the same time. Bookings made for 10 or more tickets qualify or an additional free ticket. Please check at Box Office before booking.

Refunds & Exchanges

Please note we have a no refund policy. Tickets can be exchanged (for an equal or higher value) for alternative shows within a 3 month period for a fee of 50p per ticket. Tickets must be returned to the Box Office 48 hours prior to the performance. There are no exchanges for an event that has sold out or for any Festival tickets, including gig tickets within a festival. There are events which cannot be exchanged – please check details on the event page or at Box Office before booking.

Drunken Policy

We want you to have a  good time when you are here watching a band or enjoying a show. However, we ask that you are mindful of others and remember we are unable to serve openly drunk patrons. If you are inebriated and are causing others distress or making too much noise  you will be asked to leave .  We hope this does not happen as we want everyone to have a great time with us!


Latecomers may be refused admission to events, unless there is a suitable break in the performance.


It is The Atkinson’s policy not to allow photography and sound/filming during our events.

Prams and buggies

Although we do not have a specific buggy park, the staff are here to help you find somewhere safe for your equipment. Just ask one of our helpful team.

Baby changing facilities

We have baby changing facilities on the ground and first floor within our disabled toilets.

Bringing children to an event

Drinking water is available at any time during the performances and younger children can see a show with an older sibling as long as the parent is present.

We want you to have a great experience with us here at The Atkinson, we have a lovely cafe on the ground floor and the theatre bars provide a wide range of interval and event refreshments and confectionery for everyone.

Please note: Only food bought on the premises through  The Atkinson or A Great Little Place can be consumed on the premises. We appreciate your understanding.

Baby in Arms Policy

For all our children’s shows, children aged 12 months and under can sit on their  parents or guardians lap for free, for children aged over 12 months usual ticket prices will apply and a seat will be allocated. The Atkinson retains the right to exclude babies in arms for any performance.


We are a breastfeeding friendly venue.

Relaxed Performances

These events are for anyone who would benefit from a more relaxed environment in our Theatre and Studio. Feel free to move around, make noise and leave and re-enter as necessary. These performances are great for those living with dementia, families with younger siblings or who have Autism Spectrum Condition or a learning disability. We want everyone to feel welcome and comfortable in our surroundings so please let us know if you have any specific questions about events. Don’t forget, we also have ear defenders that you can borrow free of charge.