Do you love working in a customer focused environment and have a passion for arts & culture? The Atkinson is looking to recruit casual Box Office Assistants to work as and when required. Find out more below.

Box Office Assistant – Casual

ats-sefton.jgp.co.uk/vacancies/184601

Employer: Sefton Metropolitan Borough Council
Salary: £18,562 pro rata per annum (£9.8884 per hour)
Location: The Atkinson, Southport
Contract: Casual
Working Pattern: Evenings
Hours: 0 hours. Casual Post.
DBS Check: No
Closing Date: 07/03/2022 at 23:55 Due to a large amount of applications received, this position has now closed.
Reference: COMM/22/184601Sefton Metropolitan Borough Council
Hours per week: Various

Outline of main duties:

• Maximise ticket sales for The Atkinson, serving customers both over the phone and in person for tickets to all programmes. Develop and extensive knowledge of The Atkinson’s programmes, activities and services.
• Provide information on all current shows, films, events, exhibitions, activities and memberships taking place at The Atkinson. Maintain the customer database, ensuring records are accurate, up to date and relevant. Act as first point of contact for the building including reception duties, receiving deliveries and general visitor enquiries. Upsell as appropriate to meet income targets for ticket sales and donations. Participate in meetings and events as required.
• Contribute to Atkinson promotional activity to develop audiences. Adhere to all Sefton Council Information Management policies. Contribute to back of house cleaning as and when required.

Job requirements:

• You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will be a reliable person who has an interest in the arts or who enjoys working in customer facing roles.
• You will be interested in and enthusiastic about all aspects of The Atkinson’s programmes.
• Till experience would be beneficial. The shifts will be a mixture of daytime and evening and will support the performance programme. You will be expected to attend regular briefing and training sessions to keep up to date with developments in The Atkinson’s programmes and services.

Experience/Skills/Abilities:

• Working for a customer focused environment, preferably within an arts or cultural organisation, retail or hospitality.
• Contributing to audience development in an events programme, preferably in an arts or cultural organisation
• Selling goods and services together with experience of handling cash and other forms of payment.
• Working with standard computerised office management and box office systems.
• Dealing with multiple priorities, balancing conflicting demands and working to deadlines with limited resources.
• Customer service skills, including the ability to resolve issues in a calm and courteous manner
• Knowledge of information management and governance protocols including General Data Protection Principles
• Knowledge and understanding of The Atkinson’s programme, events and services
• Knowledge and understanding of Southport and Sefton’s coast as a tourist destination
• Excellent written and verbal communication skills
• Ability to proactively upsell and cross-sell events, memberships and donations
• Ability to work on own initiative, sometime under pressure to meet agreed deadlines
• Ability to communicate effectively with colleagues, community and commercial partners, to develop a good working relationship and deliver a co-ordinated response.
• Dealing with change for self.
• Health & Safety awareness.

Equal Opportunities
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

How to apply
Please apply online here: ats-sefton.jgp.co.uk/vacancies/184601
Please note, we do not accept CV’s. Please fully complete the online application form.

Sefton Council

Sefton is a diverse and exciting borough and is a great place to live and work. For all opportunities within Sefton Council visit their website here.

Posted on 24 February 2022 under General news