Join our team: Customer Assistants

Contract: Fixed Term, initially until 18th April 2024. Casual basis.
Hours per week: Various
Salary: Grade B / SCP2 £20,441 per annum pro-rata (£10.89 per hour)
Closing Date :21/08/2023 at 23:55

The Atkinson in Southport is a leading arts centre housing a museum, gallery, library, cafe, shop, theatre and studio.

We are seeking to recruit Customer Assistants to work on a casual basis, responding to the demands of our busy theatre and curatorial programmes.

Customer Assistants are the first point of welcome and information for visitors to The Atkinson. You will be responsible for delivering the highest standards of customer service and customer care for visitors and audiences across all aspects of the programme.

The Atkinson is open evenings and weekends as well as during the week. Many of the shifts will be in the evening, supporting the performing arts programme. Front of house responsibilities for hospitality will include working in the bar and ushering at theatrical events. Point of sale experience including bar experience will be beneficial to the role, and Customer Assistants must be over 18 as they may be required to serve alcohol. There may also be opportunities to work in the museum and gallery as invigilators.

You will be a reliable and punctual person who has an interest in the arts and enjoys working in customer facing roles. The ability to communicate effectively and work as part of a team is essential to the position. You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will also be able to carry out administrative and financial routines, maintaining records to the designated standard.

This can be a very physically demanding role, therefore we are looking for flexibility and adaptability. Candidates must also be able to work under pressure and on their own initiative.

As a member of the Atkinson team you will be an enthusiastic advocate for the whole cultural offer. You will be expected to attend regular briefing and training sessions to keep up to date with developments across The Atkinson’s programmes, ensuring the centre maintains its status as a dynamic and evolving regional venue for arts, heritage, literature and information.