Library Centre Assistant
- Employer: Sefton Metropolitan Borough Council
- Salary: Grade D, Scale Point Range 5-6, £23,500 – £23,893 Pro Rata (pay award pending)
- Location: Southport Library
- Contract: Permanent
- Working Pattern: Part Time
- Hours: 20 hours per week.
- DBS Check: No
- Closing Date: 11/08/2024 at 23:59
- Reference: COMM/24/287792
Outline of main duties:
To deliver the highest standards of customer service in delivering a friendly and efficient library, visitor and information service.
To support the safe and efficient operation of the designated library service.
Job requirements:
Maintain a high-quality, efficient, courteous and helpful standard of library service for all users. Contribute effectively to borough wide and national Libraries’ reader development initiatives, and to the overall development of the service, including service planning.
To respond to enquiries about The Atkinson’s programmes, local Tourism, heritage and provide information about Southport as a destination.
To maintain current databases, whilst ensuring customer information is captured in accordance with the provisions of the Data Protection Act and GDPR Regulations, and to adhere to all Sefton Council Data Protection Policies.
To undertake all appropriate reporting, administrative and financial routines and maintain all records to comply with designated requirements, including library and other stock management procedures.
To support delivery of all relevant initiatives for customers, communities, schools, and outside partners.
To contribute to seamless working relationships with other Centre Assistants, across the Public Engagement team and other teams within the Atkinson, including volunteers and placements.
To contribute to The Atkinson’s ‘Green’ strategy including policies on recycling, reduction in energy and water consumption, green transport.
To comply with all organisational policies and procedures, with specific reference to Health & Safety at all times.
To maintain service awareness and personal development for self and others, as appropriate, including attending training as required.
Experience/Skills/Abilities:
An enthusiastic and outgoing personality with good inter-personal skills. Possess the ability to engage with all levels of the organisation and with the wider community.
Excellent customer service skills, including the ability to resolve issues in a calm and courteous manner.
A good general knowledge of the local and regional area, including visitor attractions.
An effective team worker with the ability to be self-reliant, able to use your own initiative whilst under pressure.
Ability to carry out admin and financial routines to the designated standard.
Effective use of ICT for personal use and service delivery.
Ability to support and deliver activities e.g. story and rhyme time/displays.
Dealing with change for self and others.
Advertised from: Monday 22nd July 2024
Closing date: Sunday 11th August 2024, 11.59pm.
Interviews: w/c 4th September 2024 in Southport.
Apply Here
Customer Assistant Roles
- Employer: Sefton Metropolitan Borough Council
- Salary: Grade B SCP 2 £22,366 Pro Rata (pay award pending)
- Location: The Atkinson, Southport
- DBS Check: No
- Closing Date: 31/07/2024 at 23:59
Customer Assistants are the first point of welcome and information for visitors to The Atkinson. You will be responsible for delivering the highest standards of customer service and customer care for visitors and audiences across all aspects of the programme.
The Atkinson is open evenings and weekends as well as during the week. Many of the shifts will be in the evening, supporting the performing arts programme. Front of house responsibilities for hospitality will include working in the bar and ushering at theatrical events. Point of sale experience including bar experience will be beneficial to the role, and Customer Assistants must be over 18 as they may be required to serve alcohol. There may also be opportunities to work in the museum and gallery as invigilators.
You will be a reliable and punctual person who has an interest in the arts and enjoys working in customer facing roles. The ability to communicate effectively and work as part of a team is essential to the position. You will have a friendly, confident and approachable manner to maintain a high level of customer service at all times. You will also be able to carry out administrative and financial routines, maintaining records to the designated standard.
This can be a very physically demanding role, therefore we are looking for flexibility and adaptability. Candidates must also be able to work under pressure and on their own initiative.
As a member of the Atkinson team you will be an enthusiastic advocate for the whole cultural offer. You will be expected to attend regular briefing and training sessions to keep up to date with developments across The Atkinson’s programmes, ensuring the centre maintains its status as a dynamic and evolving regional venue for arts, heritage, literature and information.
CUSTOMER ASSISTANT
- Working Pattern: Part Time
- Hours: 10 hours per week.
- Reference: COMM/24/285054
CASUAL CUSTOMER ASSISTANT
- Contract: Permanent
- Working Pattern: Flexible Hours
- Reference: COMM/24/285089
Sefton Council.
With its commitment to work-life balance, professional development, and staff wellbeing, Sefton Council fosters a positive and supportive environment for its employees. Check out the opportunities available with Sefton Council here.
