Refund Policy

Socially Distanced Performances – Refund Policy

If a customer or a member of their party experiences a Covid-19 event, we will allow ticket exchanges or refunds up to the scheduled start of the booked performance. If the customer wishes to exchange to a later performance they must have taken a Covid-19 test and received a negative result/completed 14 days isolation at least 3 days prior to the scheduled start of the performance.

For shows that have been cancelled or rescheduled due to COVID-19, customers are entitled to a ticket refund, exchange, credit note, or can donate the cost to The Atkinson Development Trust. 

Booking fees are an administrative cost and are non-refundable.


Scheduled Performances – Refund Policy

For events scheduled to take place, The Atkinson has a no refund policy. Tickets can be exchanged (for an equal or higher value) for alternative shows within a 3 month period for a fee of 50p per ticket. Tickets must be returned to the Box Office 48 hours prior to the performance.

There are no exchanges for an event that has sold out or for any Festival tickets, including gig tickets within a festival. There are events which cannot be exchanged – please check details on the event page or at Box Office before booking.

If an event is cancelled or rescheduled due to unforeseen circumstances, customers are entitled to a ticket refund, exchange, credit note, or can donate the cost to The Atkinson Development Trust. A booking fee of £1 per ticket is applicable to purchases made online and over the phone.

Booking fees are an administrative cost and are non-refundable.


If you have any enquiries, please contact the Box Office:
01704 533 333 / boxoffice@theatkinson.co.uk