Refund Policy

The Atkinson has a no refund policy. Tickets can be exchanged for alternative shows within a 3 month period for a fee of 50p per ticket. Tickets must be returned to the Box Office 48 hours prior to the performance.

If you or someone in your household is experiencing COVID symptoms you must not attend performances at The Atkinson. Tickets can be exchanged for shows within a 6 month period. Proof of a positive COVID test result (PCR or lateral flow) must be emailed to the Box Office before the start of the performance. (Please read our See it Safely information)

There are events which cannot be exchanged – please check details on the event page or at Box Office before booking. There are no exchanges for an event that has sold out.

Line-ups are correct at time of purchase but may be subject to change. Customers will not be notified of any changes to the line-up and no ticket exchanges will be offered for changes to the line-up.

If an event is cancelled or rescheduled due to unforeseen circumstances, customers are entitled to a ticket refund, exchange, credit note, or can donate the cost to The Atkinson Development Trust.

The Atkinson is not liable to cover travel and/or accommodation costs.

A booking fee of £1 per ticket is applicable to purchases made online and over the phone. Booking fees are an administrative cost and are non-refundable.


If you have any enquiries, please contact the Box Office:
01704 533 333 / boxoffice@theatkinson.co.uk