Refund Policy

The Atkinson has a no refund policy. Tickets can be exchanged (for an equal or higher value) for alternative shows within a 3 month period for a fee of 50p per ticket. Tickets must be returned to the Box Office 48 hours prior to the performance.

If a customer or a member of their party experiences a Covid-19 event, we will allow ticket exchanges or refunds up to 24 hours before the scheduled start of the booked performance. If the customer wishes to exchange to a later performance they must have taken a Covid-19 test and received a negative result/completed 10 days isolation at least 3 days prior to the scheduled start of the performance.

If an event is cancelled or rescheduled due to unforeseen circumstances, customers are entitled to a ticket refund, exchange, credit note, or can donate the cost to The Atkinson Development Trust.

There are no exchanges for an event that has sold out or for any Festival tickets, including gig tickets within a festival. There are events which cannot be exchanged – please check details on the event page or at Box Office before booking.

A booking fee of £1 per ticket is applicable to purchases made online and over the phone. Booking fees are an administrative cost and are non-refundable.


If you have any enquiries, please contact the Box Office:
01704 533 333 / boxoffice@theatkinson.co.uk